Refund Policy
We want you to love your Aurelle products. If something isn't right, here's how refunds work.
Eligibility
- Refund requests must be made within 30 days of delivery
- Products must be unused, unopened, and in original packaging
- Proof of purchase (order number) is required
Refund Process
- Contact hello@aurellebeauty.com with your order number and reason for return
- We'll send you a prepaid return label (UK) or return instructions (international)
- Once received and inspected, refunds are issued to your original payment method within 5–7 business days
Non-Refundable Items
- Opened or used skincare/makeup products (for hygiene reasons)
- Gift cards
- Sale items marked as final sale
Damaged or faulty items are always eligible for a full refund or replacement — contact us immediately with photos of the issue.